Orders should be e-mailed or faxed to TJ Promotions. Phone orders WILL NOT be accepted. We will acknowledge all orders by email within 24 hours.
IF YOU HAVE NOT RECEIVED AN ORDER ACKNOWLEDGEMENT WITHIN 24 HOURS PLEASE CONTACT US.
Questions about artwork, imprint color, price, production time, ship date and delivery are to be clarified and acknowledged prior to production. The ship date for any order will be established when order is approved for production.
PROOFS AND SAMPLES
It is the responsibility of the customer to review the proofs for corrections or changes prior to production.
Digital proof will be sent in (PDF) format at free of charge. TWO complimentary changes to the art will be honored at no charge. Subsequent changes will incur an additional charge at $15 (G) per proof.
Virtual proof can be requested and sent in (JPEG) format at a medium resolution, which is suitable for on-screen reviewing, not for production.
*NOTE: The proof ultimately does not represent 100% of what the final printed piece will look like.
The digital proof approval and Sales Order must be SIGNED AND RETURNED before production begins and that constitutes approval to proceed with production. Delays to proof approval may result in a change on ship date.
PRE-PRODUCTION SAMPLE (PPS)
A pre-production sample is treated as a speculative sample and is available at $15 (G) per color in addition to item unit cost, plus screen charges.
Random samples are available for your inspection at free of charge up to 2 items.
More than 2 items will be charged at item price plus $5 (G) per box for special packaging.
*The shipping charges will be applied to all the sample requests.
SCREEN SET-UP AND COLOR CHANGE CHARGES
NEW ORDER SET-UP
New order screen set-up charge is $50.00 (G) per color.
EXACT REPEAT ORDER SET-UP
Exact reorder set-up charge is $25 (G) per color.
Any changes made on the existing screen will be charged as a new screen. New art is required with a new screen charge, if repeating an order that is more than two years old. Reorders should be submitted on a new purchase order and reference the previous order number and date.
TJ Promotions offers a variety of inks and imprint techniques. Standard imprint colors are available at no additional charge. It listed inside back cover of this catalog. We use PMS color codes (Pantone Solid Coated) as a reference purpose only. Colors other than our STANDARD COLORS will require a PMS COLOR MATCH charge of $15.00 (G) per color. Due to the variations in inks, nature of materials and firing process, WE CANNOT GUARANTEE EXACT COLOR MATCHES. A pre-production sample (PPS) is strongly recommended when imprint colors are critical.
Changing from one item to another with same artwork will incur a NEW SCREEN CHARGE.
IMPRINT COLOR CHANGE
Changing one imprint color to another with same artwork will be charged at $15 (G) per change.
CA PROP 65 WARNING LABEL
We put warning labels on our printed products unless instructed.
The label reads:
“Some materials used as decoration on these products contain lead or cadmium, chemicals know to the state of California to cause birth defects, or other reproductive harm.”
MULTI-COLOR OR DECAL IMPRINT
Due to the nature of the production process, a variance of 1/16” may happen between imprint colors. This variance is considered acceptable in the industry. Decal imprint process is available for tight registration, multicolor or photo like art, and is guaranteed for no fading or peeling, stays on permanently. Decal production is 4-5 working weeks after art approval. Please call factory for detail and pricing. Set up and sampling charges are non-refundable.
22K GOLD AND PLATINUM CHARGE
Extra charge for 22k gold or platinum imprint, add $0.65 (G) per location, wrap around imprint will be charge as three locations. For halo, add $0.65 (G) per piece. Specify standard or microwave-safe metallic gold or platinum. Note: Microwavesafe varies in appearance and shine from standard metallic. It is important to remember that 22k gold or platinum is different from our ceramic inks. In some instances
22K gold or platinum will “bleed” more than ceramic inks, some art may not be suitable for such imprint. Purple and
Pink imprint will incur additional cost of $0.60 (C) per piece.
Camera-ready (Production-ready) artwork is defined as high contrast line-drawing/ illustration/ images with clean, sharp lines that do not require any alterations. Photocopies, faxed art, sketches, stationary, business cards and other imprinted products are not considered production-ready and may be subject to an art charge.
TJ Promotions Art Dept. reserves the right to reject any art that is not considered production-ready. Art size and color adjustments are complimentary for digital proof with no charge. Art alteration and digital clean up will be charged at an hourly rate of $45(G) quoted before production.
Typesetting is charged at a rate of $15 (G) per layout. Factory reserves the right to select an available type font style that closely matches the desired style. Unless specified, the factory will size art to fit maximum imprint area on each item.
Halftones for direct screen-printing are printed at 50 lpi. Gradients for Decal are up to 300dpi
UNACCEPTABLE ART FORMATS:
- Word documents - Free Hand drawings - Power Point documents
- Excel files - Low Resolution images
For freight claims, receiver must inspect all packages upon receipt, state shortages or any other freight issue on the Bill of Lading before signing. All shipments that are signed releases TJ Promotions from all responsibility.
Buyer should file all others claims not involving freight carrier within 14 days of receipt of merchandise. For breakage claims, keep the original packaging and broken merchandise until claim is accepted by TJ Promotions.
We are not responsible for shipping delays after the shipment has left our docks.
We are not liable for goods after 30 days in buyer’s possession.
We are not responsible for imprint color alteration due to long period of unused and storage.
GLASS AND CERAMIC WARE QUALITY & WARRANTY
Product size and color in this catalog may vary slightly from actual item due to color adjustment. Samples are available for verification. Due to the nature of ceramic and glass, color, size and measurements may vary from batch to batch. Slight imperfections and irregularities are within acceptable industry standards, and are not considered flaws. Defective goods and/or broken goods will be deducted from invoice, or can be replaced and ship by ground service only---NO EXCEPTION. Our liability is limited to the invoiced cost of the item.
Prices are based upon material and labor costs as of the date of the catalog printing, and are subject to change without notice at any time.
New customers must prepay orders until credit terms can be established after three orders and credit approval. Credit card payment of up to $2,000 is acceptable for prepayment accounts. A 3% processing fee will apply to credit card payments of any amount from accounts on credit terms.
Standard production time is 5-10 working days after approval. Any changes to an order in progress will delay production and ship dates. Allow extra shipping time during the preholiday season.
LESS THAN MINIMUM CHARGE
For any order less than required minimum quantity, add $30.00 (G) to each item. Absolute min. is 36 pcs.
HIGHER QUANTITY PRICING
For a quote on quantities of more than twice the end column quantity, please call or email to TJ Promotions.
Merchandise cannot be returned without authorization from TJ Promotions, otherwise, they will be refused. Fargo Line must be contacted within 15 days of receipt to request for authorization.
Customer is required to pay for all work completed at the time of cancellation. Any changes requested after artwork approval has been prepared for production may incur additional film and screen charges.
SHIPPING AND PACKAGING
Unless otherwise specified, orders are shipped in master cartons as standard and factory reserves the right to select the carrier. UPS, FedEx, and Airborne shipments require special packaging at $5 (G) per carton. Charge for pallet is $12.50 (G) for each. Freight estimates provided by the factory cannot be guaranteed for accuracy as rates fluctuate. If you require an inside delivery, you must specify it in the purchase order with full address and suite/room number. Any delivery beyond a loading dock may be considered an inside delivery, and will incur additional charges. If an inside delivery is requested upon carrier’s arrival, it will be done at customer’s own risk and the charges incurred will be added to the original invoice.
Residential address will incur higher shipping cost and will be added to original invoice if it is not specified in the purchase order. Title to the goods passes to the buyer upon release to the carrier.
A $5 (G) break-box charge will incur for each less than full case quantity order/shipment.
Split shipment handling is $6.25 (G) for each destination.
We specialize in quick turnaround. If you have a rush order to process, please call us for a rush service quote.
F.O.B We ship from our warehouse in Southern California, about 10 miles from Los Angeles.